Shipping Policy
At iScooter, we value every single customer and customer satisfaction is always our top priority. We are doing our best to expedite the process by getting your parcel to you as soon as possible. Your patience will be greatly appreciated. Thanks for your understanding.
Where is the shipping warehouse ?
For the electric scooters, we ship them from our German or Polish warehouses.
For the accessories, most are shipped from German and Polish warehouses, or the original factories due to a lack of stock in European warehouses
Where are the shipping EU countries?
Poland, Romania, Netherlands, Belgium, Sweden, zech Republic, Ireland, Spain, France, Italy, Hungary, Austria, Switzerland, Denmark, Slovakia, Finland, Norway, Croatia, Lithuania, Luxembourg.
These countries we send via GLS/DHL/DPD, which takes about 3-7 business days to get to you. All the parcels will be given the tracking number by Email. All products are free shipping.
Delivery Time
Total Estimated Delivery Time
| Product | Shipping Method | Processing Time | Shipping Time | Total Estimated Delivery Time |
| Electric Scooters | GLS/DHL/DPD | 24 Business Hours |
2-6Business Days |
3-7 Business Days |
| Accessories |
GLS/DHL/DPD YunExpress |
1-3 Business Days | 2-7Business Days | 3-10 Business Days |
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(1)Total Delivery Time = Processing Time + Shipping Time (depending on location)
Normally order will be dispatched in 1-3 business days once the payment is confirmed, 2-7 days to arrive.
(2)Accessories are free to deliver and it will take about 3-10 working days to arrive. Accessories order with our products may come in separate deliveries since it come from different warehouses, including helmet, seat or something else.
Kindly Note:
(1)Affected by Covid-19, In the event of force majeure, order processing will be delayed. However, your order is guaranteed to be processed expeditiously when time permits.
(2)iHoverboard takes all reasonable precautions to ensure that the products are not damaged during shipment. However, damage to products may occur in transit from isinwheel shipping facility to homes or businesses. If the item is damaged in transit, please contact us to request a refund or return, or we give you best suggestions to help you, within 3 business days after you receive the package. Note any visible damage (scratches, dents, etc.) or operationally damaged (system will not work), take digital photographs and provide iHoverboard with detailed proof of damage as this will help us process your order refund.
(3)Please confirm your address before payment. iHoverboard orders can only be shipped to the country where the order was placed. If you ask to change the address after your order has been shipped, we cannot guarantee that your order will be updated. Furthermore, you are responsible for all possible risks and expenses caused by the change of address after the order has been shipped.
(4)When placing an order, please make sure you fill in the correct name, address and contact information so that we can deliver your items successfully.
Logistics tracking
Once you’ve placed an order, you will receive an Order Acknowledgement email to confirm your order details. Once your item ships, you will receive a Shipment Confirmation email including your order number, the carrier's information, the date and time the order was placed, the status of the order, and package tracking numbers for items that have shipped. For the exact locations of your shipment, please track your items on the carrier's official website.
DHL: https://www.dhl.com/
DPD: https://www.dpd.com/
GLS: https://gls-group.eu/
About taxes
Tax is charged by Customs offices in the destination country based on their rules and policies. customer is responsible for finding out the situation in their country. Shipments from all of our warehouses are delivery duty unpaid. Therefore, If any, these charges must be paid by the customers. Customers take full liability for all return shipment costs, customs charges, and handling fees should they refuse to accept a parcel due to import duties or taxes.
