Shipping Costs
We offer free shipping for France, Germany, Italy, Spain, Netherlands, etc..

Delivery Times
iScooter offers cost-effective delivery via DHL/GLS/DPD with free door-to-door service. Orders are processed and shipped within 0-1 day on weekdays, with delivered in 3-6 working days, so customers will receive packages within 3-7 days after ordering.
Please note that unforeseen circumstances such as customs clearance, extreme weather conditions, or holiday seasons may cause delays in delivery. We appreciate your understanding in such cases.

Tracking Information
After your order has been shipped, you will receive a confirmation email containing a tracking number and a link to track your package. You can use this information to monitor your order's status in real time.

Shipping Destinations
We currently ship to France, Germany, Italy, Spain, Netherlands, etc. and other selected European countries. If your location is not listed at checkout, please contact us at support@iscooterglobal.eu for assistance.

Damaged or Lost Packages
If your package arrives damaged or appears to be lost, please contact our customer service team immediately via email at support@iscooterglobal.eu. We will work with the shipping carrier to resolve the issue as quickly as possible. For damaged packages, we may require photos of the damaged items and the package itself.

Returns and Refunds
For information on returns and refunds, please refer to our Return Policy.

If you have any further questions regarding shipping, feel free to reach out to us via email at support@iscooterglobal.eu.